FAQ

Photo to Painting FAQ

 Frequently Asked Questions About Turning Photo to Fine Art 

About Artworks

Yes. Most of our artists are professional painter and have been painting for over 15 years. We don’t work with students or art factories. The majority of our artists run their own studios.

We assign pet portraits to pet portraitists, and people portraits to people portraitists. Each painter we work with is somewhat different from another so we only assign artworks to those best suited. We care about the colors, the techniques and the styles. The colors have to be royal to the photos offered, with subtle tones and shade so they don’t feel easy or cheap. The technique and styles have to be right and natural, with correct layers of colors, with reasonable non-mechanical brushstrokes. We have very strict quality control. Before each painting is ready for preview, our top artists will check it to make sure it’s done both properly and artistically.

Portrait-Gift is a believer of “you pay for what you get”. Sure our cost can be brought down if we work with average artists, use cheap materials probably unnoticed by most customers, or employ less customer service members. But we don’t think it will make our customers happy in the end. Also our artists are not rich and they have to run their own studios.

Yes. Why not? It’s convenient should you need any modification as we are artists ourselves. Also no worries from our customers.

Yes. We offer framing options. When you order you will see.

Yes. We offer only wooden frames, which are much better than plastic ones. And we may soon include aluminum ones.

Sure. We can’t upload all the frames we have, or all the mat boards, for we have hundreds of them. . Tell us what you like and we will make it for you.

Yes. It’s a free service. Enjoy it. You will see the option when you order. The content you write will be printed on a fine A6-size card.

It’s entirely free. It’s part of our service to make you happy. You can request as many times as long as you are not entirely satisfied with the outcome.

Sure. Please choose the premium package when you order. We will use brown paper to wrap the framed art. And for art rolled in a tube, we will use very specialized tube especially for carrying or storing a painting.

Sure. Just tell us when you order.

Not a problems. We have artists who are especially great at impressionism or realism.

Yes. Portrait, landscape, vehicles, building, simple or complex, and virtually anything in the form of an image.

No worries. The real painting received will almost always look much better than the photos. Photos can’t reflect the half of the rich of colors and the textures.

Sure. Just tell us when you order.

No problem. Just tell us when you order.

Yes. We usually use yellowish or darkened colors. We don’t prefer cracked paintings for according to our experience they would be too fragile.

For 90% of the oil paintings, we use oil paints. Oil paints are great for realistic or impressionistic art. Acrylic artworks are much flatter and are often used for paintings of high contrast, sharp edges and abrupt color transition, like abstract art and pop art.

Sure. Choose landscape only when you order.

Tips

Almost anything can be painted with any medium. But we highly suggest the following for the best outcome of art.

People Portrait Animal Portrait Landscape Still Life House
Oil Painting
Pencil/Charcoal Sketch    
Colored Pencil Drawing
Watercolor  
Scratchboard Painting      
Pastel Painting
Pen Ink Drawing    

Sure. Send your photos and tell us how you are going to arrange them.

Sure. When you are filling in the order form, you may suggest which background to use. You can even upload an image for us to paint as the background.

A better quality image contains more details. The more details the artist see, the more accurately the artist will paint them with his or her brush.

A brief introduction about the painting to be worked on will offer a good source of inspiration for the artist to put his or her emotion into the artwork. Or as our customers comment – the artist put life into this artwork.

If it’s a portrait artwork, a background too complex would steal the focus from the portrait.

Sure. We ensure a soothing purchase of fine art online. We will keep you updated about where the order is going. Statuses involve: Order Processing, Assigned to Artist, Preview, Shipped and Complete.

About Portrait-Gift

We are an online gallery selling customized hand-painted artworks. We work with independent studio portraitists and artists. All artworks are 100% handmade by professional artists. We paint on canvas or paper. We can frame your art and have it gift-packaged so you can order it online as a gift. We do oil paintings, watercolors, black-and-white sketches, colored pencil drawings, scratchboards, pastels and pen ink drawings.

You can customize a portrait fine art for those you care for like people traditionally did hundreds of years ago when cameras were not invented yet. You can order a pet portrait, a wedding portrait or a painting of your house or garden, for example. With not necessarily a high budget, for a few minutes on our website, you can prepare a well-packaged painting as a unique memorable gift. And think a gift like this is an artwork, for its handmade nature, and will exist for centuries.

As easy as 1-2-3! Select the art type, upload one or more images for our artists to paint and fill the rest of the form. Our system will calculate the price for you to make the payment online. Once the payment is received, which always happens readily, we will proceed to make the art for you. Wait for 10 to 15 days and we will send the high-resolution photos of the finished art for you to check. If it’s fine, we will start to arrange the shipment. In another 4 to 10 days, you should receive your ordered art.

Twofold. On the one hand, a hand-painted portrait is itself a fine artwork and it could be one of the best gifts ever sent. On the other hand, artists are poor. Your order with the artist would be a gift given to him or her. Also imagine the feeling of achievement felt upon the feedback that his or her artwork is loved.

Absolutely. We are artists ourselves. You are not dealing with resellers or middlemen, who typically purchase from remote art factories or students. Being artists ourselves means that we love art, and we are trained in art for many years and are constantly looking to perfect each project as a unique one. Also being artists ourselves enables us to modify the artwork as you request.

  1. You support poor artists by directly ordering from them.
  2. Your needs are heard, understood and met with in each detail.
  3. Your art will be done professionally. Instead of the first impression, your ordered artwork will survive the test of time.
  4. Faster and better service. It normally takes us up to 15 days to finish your art, with no details left. It should take less than 30 days to receive the art. Also we can readily modify anything you point out.
  5. Zero risk. You get a full 100% refund as long as you are not satisfied with the preview or the artwork received.

Payment

Yes. Portrait-Gift is well integrated with PayPal. By default, you are redirected to PayPal’s security page to make the payment.

Sure. We accept all major credit cards across the world. We use PayPal gateway to collect international payments. You don’t even have to register with PayPal.

Unfortunately no. We accept full payment before the order is processed and assigned to an artist. Business is built on mutual trust. Also you may request a full refund should you be not satisfied with the preview anytime or within 30 days upon receipt of the order. A full refund won’t cost you a single dollar. Besides, you are fully protected for we use PayPal as a payment gateway to collect international payments. You can anytime launch a complaint on PayPal.

Sure. Tell us the details about the painting to be painted, like the size, the medium and other requirements. We will calculate the cost for you and send it to you for confirmation. Once it’s confirmed, we will go on to send you the invoice via PayPal for you to make the payment. You don’t have to be a registered user of PayPal in order to make the payment.

Sure. You may ask for a 100% refund. Alternatively, you may ask us to paint a new one for you by another artist or just retouch the finished painting if it’s just imperfect.

Yes. A full refund within 30 days upon receipt. Along with high-resolution preview, there should be zero risk for you to order art from us.

Portrait-Gift is a business built without gimmicks. The majority of our customers think our pricing is very reasonable, considering the quality. Also we work with independent professional artists, who are not rich despite their highly developed skills.

Shipping & Delivery

Many European customers ask us if we ship to their countries. Yes, we ship. In fact, we ship globally. The following lists countries we ship to.

Europe

  • Albania
  • Andorra
  • Austria
  • Belarus
  • Belgium
  • Bosnia
  • Bulgaria
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Faeroe Islands
  • Finland
  • France
  • Germany
  • Gibraltar
  • Greece
  • Guernsey
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Jersey
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macedonia
  • Malta
  • Moldova
  • Monaco
  • Montenegro
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Russia
  • San Marino
  • Serbia
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • Ukraine
  • United Kingdom
  • Vatican City State

Americas

  • Anguilla
  • Antigua & Barbuda
  • Argentina
  • Aruba
  • Bahamas
  • Barbados
  • Belize
  • Bermuda
  • Bolivia
  • Brazil
  • Canada
  • Cayman Islands
  • Chile
  • Colombia
  • Costa Rica
  • Cuba
  • Dominica
  • Dominican Republic
  • Ecuador
  • El Salvador
  • French Guiana
  • Guyana
  • Greenland
  • Grenada
  • Guadeloupe
  • St. Pierre & Miquelon
  • Guatemala
  • Haiti
  • Honduras
  • Jamaica
  • Martinique
  • Mexico
  • Montserrat
  • NL Antilles
  • Nicaragua
  • Panama
  • Paraguay
  • Peru
  • Puerto Rico
  • St. Barthelemy
  • St. Kitts & Nevis
  • St. Lucia
  • St. Martin
  • Suriname
  • Trinidad & Tobago
  • United States
  • Uruguay
  • Venezuela
  • St. Vincent & the Grenadines

Africa

  • Algeria
  • Angola
  • Benin
  • Botswana
  • Burkina Faso
  • Burundi
  • Cameroon
  • Canary Islands
  • Cape Verde
  • Central African
  • Chad
  • Comoros
  • Congo
  • Cote D’Ivoire
  • Djibouti
  • Egypt
  • Eritrea
  • Ethiopia
  • Gabon
  • Gambia
  • Ghana
  • Guinea
  • Guinea Equatorial
  • Guinea-Bissau
  • Kenya
  • Lesotho
  • Liberia
  • Libya
  • Madagascar
  • Malawi
  • Mali
  • Mauritania
  • Mauritius
  • Mayotte
  • Morocco
  • Mozambique
  • Namibia
  • Niger
  • Nigeria
  • Reunion
  • Rwanda
  • Senegal
  • Seychelles
  • Sierra Leone
  • Somalia
  • Somaliland
  • South Africa
  • Sudan
  • Swaziland
  • Tanzania
  • Togo
  • Tunisia
  • Uganda
  • Western Sahara
  • Zambia
  • Zimbabwe
  • Sao Tome & Principe

Asia

  • Afghanistan
  • Armenia
  • Azerbaijan
  • Bahrain
  • Bangladesh
  • Bhutan
  • Brunei
  • Cambodia
  • China
  • Cocos, Keeling
  • Islands Cyprus
  • East Timor
  • Georgia
  • Hong Kong
  • India
  • Indonesia
  • Iran
  • Iraq
  • Israel
  • Japan
  • Jordan
  • Kazakhstan
  • North Korea
  • South Korea
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Lebanon
  • Macau
  • Malaysia
  • Maldives
  • Mongolia
  • Myanmar
  • Nepal
  • Oman
  • Pakistan
  • Philippines
  • Qatar
  • Saudi Arabia
  • Singapore
  • Sri Lanka
  • Syria
  • Taiwan
  • Tajikistan
  • Thailand
  • Turkmenistan
  • Uzbekistan
  • Vietnam
  • Yemen

Oceania

  • American Samoa
  • Australia
  • Christmas Island
  • Cook Islands
  • Falkland Islands
  • Fiji
  • French Polynesia
  • Guam
  • Kiribati
  • Marshall Islands
  • Micronesia
  • Nauru
  • New Caledonia
  • New Zealand
  • Niue
  • Norfolk Island
  • Northern Mariana
  • Palau
  • Papua New Guinea
  • Pitcairn Islands
  • Samoa
  • Solomon Islands
  • St. Helena
  • Tokelau
  • Tonga
  • Tuvalu
  • Vanuatu
  • Wallis and Futuna

Antarctica

  • French Southern Territories

Zero. We by default offer worldwide free shipping. The price you see is the subtotal you pay, with no need to consider the shipping cost.

We use only renowned courier services. All orders are offered a tracking code. You know where your package currently is.

Less than 30 days or one month. It takes less than 15 days to finish a painting and another 4 to 10 days on the road to deliver it to your address.

Country Cost Delivery Time (Days)
North America United States Free 5-7
Canada Free 5-7
Mexico Free 7-10
Others Free 7-10
Europe France Free 4-5
United Kingdom Free 4-5
Germany Free 4-5
The Netherlands Free 4-5
Italy Free 4-5
Belgium Free 4-5
Spain Free 4-5
Portugal Free 4-5
Russia Free 7-10
Norway Free 5-7
Poland Free 5-7
Others Free 7-10
Oceania Australia Free 4-5
New Zealand Free 5-7
Others Free 7-10
South America Brazil Free 5-7
Argentina Free 5-7
Chile Free 5-7
Others Free 7-10
Middle East United Arab Emirates Free 4-5
Turkey Free 5-7
Qatar Free 5-7
Saudi Arabia Free 5-7
Others Free 7-10
Asia Singapore Free 4-5
Japan Free 4-5
Philippines Free 4-5
China Free 4-5
Others Free 5-7
Africa All Countries Free 7-10

Sure. Even it’s the responsibility of the delivery service providers, we will cover it for you.

Sure. Just let us know when you order. But we suggest you order an artwork 30 days before the date when you wish it to arrive so the artist can have enough time working on your order.